Work closely with stakeholders in risk, engineering, design, operations, finance, and elsewhere to help us achieve these goals. You will own, shape, and execute on the Originations program’s roadmap, driving some of the highest leverage initiatives at the company. You will identify opportunities through customer research, data analysis, and insights from your stakeholders—as well as your own intuition and judgment honed through previous experience. The Originations program at Addi is drives our business outcomes and much of our revenue, so you will prioritize fearlessly and make trade-offs to quickly ship maximum value.
What you will do
- Own and shape a product roadmap that supports user needs and the Lending Business Unit.
- Ship features that result in step-change improvements to the UX, lending economics—or ideally both.
- Develop a deep sense of user empathy through user interviews, surveys, quantitative analyses, and partnership with the UX, CX, and collections teams.
- Ensure the stability and reliability of Addi’s loan management system.
- Improve the performance of the CX and Collections teams through platform and product enhancements.
- Work closely with the risk team to prioritize opportunities and turn ideas into outcomes. Examples include:
- Increase usage and repeat rates for Addi’s lending products.
- Deliver a step-change improvement in Addi’s repayment journey.
- Drive adoption of auto-payment to reduce missed payments and client “schlep.”
- Update Addi’s billing statements to improve client comprehension and reduce CX requests.
- Integrate with new offerings from credit bureaus and data providers to improve Addi’s ability to service its clients’ loans.
Requirements
- Experience in product management
- Experience ecommerce, fintech, or lending
- Demonstrated desire and ability to thrive in a startup environment
- Strong ownership mindset: no task is too large or too small
- Alignment with Addi’s mission of creating opportunity for our merchants and clients
- Deeply empathetic to the needs and pain points of our users
- Ability to manage a broad array of stakeholders
- Comfort with ambiguity and dynamic work environment
- Structured thinker; understand business drivers and identify win-wins
Benefits
- Work on a problem that matters and help change customers’ lives.
- Build a lasting company from the very beginning, helping define every aspect of it.
- Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.
- Work alongside a great and diverse team that cares about what we are doing and how we are doing it.
- Generous compensation, including equity, 100% health insurance (and 100% for dependents), flexible time-off, learning budget.